Thursday, June 2, 2011

The Detrimental Side of Emiratization

This article was first published in Sail e-Magazine May 2011 issue

http://sailemagazine.com/?p=1064

If you are a UAE national or an expatriate resident of the UAE, you must be very familiar with the term Emiratization, a topic that has received a great deal of positive hype in the media ever since its inception. Never specifically defined, Emiratization is generally any initiative by organizations (both public and private) to employ, develop, and retain Emirati employees.

Over the years, Emiratization has manifested itself in companies in the form of diploma programs, intensive classrooms, and on-the-job training for the “fresh-graduate” employees that are “fit” to be placed in the work field. In addition, some Emiratization programs have also secured entry-level positions for Emiratis giving them exclusivity and priority over non-nationals.

So you must be thinking, why does the title here say “detrimental”? Although Emiratization may have been very helpful to some fresh graduates and new employees, it has had the opposite effect on young Emirati professionals and middle managers, specifically those who have undergone the highest standards of education as well as gained foreign and local experiences. Below are some of my observations with regards to this matter.

First, for organizations to establish these development programs, enormous efforts and significant monetary investments had to be made. Some of these efforts include making the commercial case, developing processes, allocating space, and much more. As a result, like any private educational institution, a minimum number of Emirati enrollees has to be met to prove the success of these programs. Keep in mind that in most cases, the same people who devise these programs are the people who hire Emiratis. Therefore, many talented and experienced Emiratis, who are qualified to join at more senior levels, get placed in entry-level positions.

Second, having exclusivity of entry-level positions for Emiratis causes Emiratis to remain in their positions for longer periods of time without any clear progression. This is mainly due to the fact that higher employee positions are filled with expatriates to introduce diversity and experience into the team. In many cases, these expatriates are less qualified and less experienced! Then why does this happen? With a high paced work environment and a shortage of skilled employees in the region, it is incumbent to hire an expatriate workforce. However, due to Emiratization, the organization has no choice but to employ them at higher levels, which sometimes comes at the expense of qualified and experienced Emiratis.

Third, I believe that all of the above causes Emiratis in organizations to be viewed as “special” cases that require “special” attention. The entire nature of the programs creates a perception that Emiratis are not qualified and cannot be trusted with real tasks. Qualified and talented Emiratis are then given trivial administrative tasks and deprived from responsibility they deserve in building their own nation. This in turn can lead to severe demotivation and as a result a lack of performance from Emirati employees.

Last but not least, I believe that with the current educational infrastructure and foreign exposure of Emiratis, Emiratization programs should cease to exist in their present nature and Emiratis should be given the opportunity to compete side by side with expatriate talent. However, Emiratization can take an alternate form. For example, Emiratis who feel they require enrolling in training programs should have the option to do so in the areas of their choice.

In summary, although I may have used extreme examples and generalizations to prove some points, I believe that Emiratization has proven to be detrimental for young, qualified, and talented Emiratis. Not only has it slowed their career progression through lengthy training programs and grounding in entry level positions but also it has led to severe demotivation. I believe this can be reversed by allowing Emiratis to compete with expatriates equally and giving them the option to enroll in development/training programs should they deem it necessary. This would not only save organizations millions of Dirhams annually but also create a more competitive, collaborative, and productive workforce.

Sunday, April 17, 2011

Manners? What Manners?!

This article appeared in my column "To the Point" in Sail e-Magazine April 2011 Issue

http://sailemagazine.com/?p=975



On a recent rafting excursion in Nepal, my friend and I met two flight attendants who had remembered us from our flight the day before. What surprised me though is that the reason they remembered us is because we were of the few UAE Nationals they had met who actually said “please” and “thank you”.

Although this did not come as a surprise, it did however stir resentment, given that the region was known for its hospitality and good conduct. I could not help but think why is it that we have lost our good manners and esteemed moral conduct. Is it because of a language barrier or is it simply a result of negligence and lack of importance?

Why does it matter? Well, manners are the set of guidelines that determine the methodology of communication. They are usually the first line of interaction and consequently the first base of judgment on individuals as well as societies. Through manners a society’s dynamics are greatly affected. For example, politeness and tolerance can harvest creativity, whereas rudeness and disrespect can bring out negativity. In addition, relationships, whether between companies or people, are also governed by manners. Families are built on relationships and societies are built on families. Therefore, manners, to an extent, could influence a country’s success or failure.

After a lot of observation and understanding the driving forces of the UAE’s society, I came to the conclusion that good manners may have slowly eroded due to a lack of emphasis by members of the society. However, I believe that they can be restored if the following 3 dimensions are properly understood.

First of all, it must be known that good manners and moral conduct are from Islam’s main objectives for mankind.

“And indeed, you are upon a noble conduct, an exemplary manner” -The Holy Quran (68:4)

“I have been sent to perfect righteous and honorable manners (noble virtues)” -The Prophet Muhammad (Al Bukhari, Al-Adab Al-Mufrad, No.273)

Islam has supported good manners as well as pleasant qualities and described those who are characterized by them as being of the highest caliber of believers. Islam has reiterated, in multiple divine commands, the use of ease and politeness in preaching, acts of kindness towards the young, and respect towards elders. It has also promoted uttering the truth, showing appreciation, serving a neighbor, and even simply smiling at a fellow citizen.

“The best among you are those who have the best manners and character” -The Prophet Muhammad (Sahih Bukhari, Volume 8, Book 73, Number 56)

Not only has Islam encouraged good character and manners but it has also condemned the opposite (rude and immoral behavior). It has prohibited cursing and foul language, cheating, hypocrisy, backbiting, acting in anger, lying, and causing any form of inconvenience to a fellow citizen.

“ Those who avoid vain talk” (speaking of traits of the believers) -The Holy Quran (23:3)

“… And surely Allah hates one who utters foul or coarse language.” -The Prophet Muhammad [Tirmidhi]

Second, being characterized by good manners and noble virtues should be seen as a social responsibility and duty towards the nation and the religion. The UAE has over 202 nationalities living and working in different sectors that make up above 80% of the nation’s population. This consequently makes every UAE national an ambassador to his/her culture and nation. Given the high level of Emiratis’ patriotism, it is important that the effect of bad manners on people’s perceptions of them and their country is vividly understood. I believe that this will instill a sense of representation that will drive people to better conduct and nobler virtues.

Last but not least, I trust that none of the above can be achieved if it is not supported at a family level. Many good traits and noble virtues are engrossed in one’s character at a personality development stage in one’s life (usually early years and upbringing). At this stage, an individual’s observations can influence his/her values and as a result their manners. Parents should be mindful of how their conduct is portrayed. In other words, parents should lead by example and take a proactive approach in shaping their children’s moral awareness.

Although there are many variables that can affect the manners of an individual from the region, I believe the main reason for the absence of good manners is a lack of importance and interest towards a proactive approach. However, with understanding the Islamic significance of good manners, viewing it as a social responsibility, and making sure it is carefully taught to our children, there may be hope to bring back what once made us the best of nations.

“….Verily never will Allah change the condition of a people until they change it themselves…” -The Holy Quran (13:11)

Aligning Interests in the UAE’s Diverse Environment

This article appeared in my column "To the Point" in Sail e-Magazine March 2011 Issue

http://sailemagazine.com/?p=872



Watching a promotional video about Dubai in an Emirates Airlines flight gave me goose bumps to say the least. From breathtaking views of the modern skyline of Dubai to smiling faces portraying traditional hospitality as well as diversity, the message was impactful. To the outside world, the UAE is a place where diverse people from all parts of the globe work together efficiently. The UAE’s success in establishing a robust infrastructure, foreign direct investment, tolerance of different religions, and diverse demographical population, are used as evidences of that very statement. In addition, promotional videos, written media, and global forums repeatedly portray that this diversity acts collectively towards the shared goal of the country’s progress

While this statement may be true in many cases, the UAE also faces a unique challenge in achieving certain objectives due to its diverse nature. The latter may often lead to an inability to act as a single body towards shared goals; this has created a level of inefficiency that comes at a significant price. In reality, records have showed that the UAE has witnessed a great amount of inefficiency in processes, decisions, and as a result in growth. This is realized on a daily basis by entrepreneurs, employees, policy makers, as well as social servants.

Whether it be different nationalities, organizations, or contracted parties working together, there will always be some factors contributing to the resistance of each party to work with the other. Some examples of the inefficiency that has negatively impacted progress in the UAE include lost revenue from licensing delays, brand weakening due to inappropriate customer care, and disregard for local processes and customs. Although the list can continue forever, what is important to focus on is transforming these inefficiencies to productivity and managing the UAE’s diversity wisely. In my opinion, the inefficiency in businesses may be caused by the country’s diversity and it can be addressed through aligning the interests of all involved parties. In order to do so, 3 factors need to be met:

First, there needs to be a clear goal defined by the parties working together and roles should be explicitly defined. When the goal is unclear, the sense of creating value is lost. In a diverse environment, this lack of clarity and absence of a common drive can create different perceptions of what the end result should be. Therefore, having a shared clear goal and explicitly defining roles can significantly transform inefficiency to productivity.

Second, after the goal has been established and clearly defined, there needs to be clear incentives that motivate individuals to work towards the goal. These incentives can be pertaining to personal beliefs or preferences or the incentives can be financial. I recently witnessed this when working with the health authorities to establish a medical center in the UAE. At first, the employees I was interacting with were unwilling to cooperate with me. However, after I highlighted the projects’ benefits to the nation and as a result to their families and friends, I had their full commitment. Furthermore, financial incentives can also be a good way to ensure compliance and timeliness. For example, if licensing authorities or government entities were responsible to reimburse companies for the lost revenue caused by delays, the situation would be very different. Having such fair incentives or disincentives helps align diverse environments’ interests hence transforming inefficiency to productivity.

Last but not least, there needs to be recognition. This is often forgotten about by most corporations or individuals trying to achieve team work. The effort put in by each individual needs to be appreciated and the appreciation needs to be shown. This factor is especially valid in diverse environments where Fair appreciation needs to be maintained to avoid the perception of prejudice. Appreciation can be expressed in the form of a simple thank you or tokens such as gifts, promotions, etc. It is crucial to maintain a standard level of recognition. The existence of such a system may ensure the maintenance of productivity.

Although the UAE is a place of opportunity that attracts people from all around the world to its fruitful environment, we have witnessed that the diversity could also be a serious cause of the expressed above inefficiency. We can choose to either live with this inefficiency and proceed or strive to improve to produce even greater results that will benefit not only companies but also the society and the nation. In order to improve, I believe this inefficiency can be transformed to productivity through aligning interests by clearly defining the goal, placing the correct incentive schemes, and recognizing efforts.

Saturday, February 5, 2011

Tribalism, Marriage, & Socierty

This article appeared in my column "To the Point" in Sail e-Magazine February 2011 Edition


http://t.co/yRF8r3X


One of the most interesting features of the countries that are located along the coast of the Arabian Gulf, also knows as the Gulf Cooperation Council (GCC) countries, is that they share the same language and religion.  This similarity serves as a wonderful foundation for cooperation in various aspects of life, be it at a socio-political level or at an individual level. However, the discovery of oil and the drastic shift in people’s lifestyles due to the sudden emergence of wealth, I believe, led to a shift in people’s mentalities.  Rather than focusing on things that united the region as people, factors that differentiate the region were actively sought in an effort to create artificial ranks that satisfy each subgroup’s ego. These ranks are numerous and range from boasting ethnic backgrounds and tribal descent to financial status and even skin color.

The importance of a united society has been recognized since the early days of Islam which emerged in Arabia during a time of severe segregation. Islam united the different sub-groups of people (tribes, ranks, gender, etc) under the flag of monotheism.

“ And hold fast, all together, by the rope which Allah (stretches out for you), and be not divided among yourselves; and remember with gratitude Allah’s favor on you; for ye were enemies and He joined your hearts in love, so that by His Grace, ye became brethren ,,,”
-The Holy Quran (3: 103)

Although the “post-oil segregation” in society has manifested itself in many forms, I believe the strongest impact has been on marriage which is the building block of any society. The introduction of tribalism in marriage (making the pre-requisite for marriage to be an individual of a similar tribal descent or ethnic background) has had the largest impact in segregating people in a region that shares both a language and a religion.

First, the mere disqualification of a potential candidate for marriage due to his/her tribal descent creates subgroups in society. Each subgroup begins to believe in the superiority of their tribe against the other. This disqualification leads to negative sentiment in society towards members of different tribal or ethnic backgrounds. The upbringing of children in this segregation leads to the formation of tribally prejudiced mentalities in the long run and affects the way a society functions. An example of this in modern day within the GCC countries can be witnessed in certain companies that are dominated by employees of a particular tribe. In essence, this creates opportunities for one tribe and bars them from another.

The Prophet Mohammed uttered to Abu Dharr who had called a man “O son of a black woman”: “O Abu Dharr, you are a man who still has Pre-Islamic Ignorance (Jahiliyya)”
– The Prophet Mohammed (Sahih Muslim: Book of Oaths: 4092)

Second, tribalism in society has led to marriage for incorrect reasons. Marriage, as deemed sacred by religion, always had pre-requisites for approval. Things such as a person’s character, religious commitment, and financial capacity would be examined traditionally in order for marriages to proceed. These factors would ensure the security of a person’s son/daughter and the establishment of a family based on principles that would allow for greater benefit of the society. Unfortunately, with tribalism and ethnic profiling, people began focusing entirely on a person’s tribal background. Due to this, families started turning a blind eye towards any flaws in an individual’s characteristics and religious commitment. A person characterized by domestic abuse and alcoholism suddenly began to have more value than a person who was hard-working and God fearing solely for the reasons of his/her ethnic or tribal background.

“….Choose the one who is religiously-committed, may you prosper”
– The Prophet Mohammed (Sahih al-Bukhaari: Book of Marriage: 27)

Last but not least, the above mentioned points, in their illogical and irrational nature, have in many cases led to unhappy marriages, cheating spouses, broken homes, and high divorce rates. Given the nature of the family as the building block of society, any impact on marriage can lead to much greater social phenomena such as unemployment, injustice, terrorism, and oppression of women. All factors that lead to the loss of a society’s integrity and the loss of a society’s value universally.

“If there comes to you a man whose religious commitment and character you approve of, then [give your daughter’s hand to him] in marriage, and if you don’t there will be tribulations in the land and great corruption.”
– The Prophet Mohammed (Sunan Al-Tirmidhi: 1090-1091)

Although a very complex topic and many extreme examples, I hope it is clear from the above that tribalism is a trait of pre-Islamic ignorance and that its impact on marriage and society as a whole is detrimental. Society, wealth, and peer pressure in the GCC countries have begun to alter decisions and introduce characteristics that are not Islamic nor have any basis in the native culture. Wouldn’t it be great if authentic principles were adhered to and segregation was abolished?  Wouldn’t it be beneficial if society’s demands were disregarded and Divine demands considered? These decisions are for the region’s inhabitants to make.

“….Be ye not afraid of them, but fear Me, if ye have Faith.”
-The Holy Quran (3: 175)

Friday, January 21, 2011

I Believe

A testimony I've taken I'd like to share
of a belief within of a great affair

of a day for which we should all prepare
when deeds shall be weighed on a scale so fair

when the trumpet shall be blown and we reappear
anticipating judgement at the skies we stare

The day our ablution will make us glare
The day high mountains like cotton will flair

alone... each on his own,, that day will bear
glad tidings and peace for those who care

those Who single Him out in worship sincere
To take partners with Him they do not dare

Obedience and respect their parents hear
In every good deed they want to have a share

Fornication and adultery they do not near
portions of their wealth for orphans volunteer

O Allah my Lord you are I proudly declare
the creator of the heavens and earth without wear

no rest did you take nor problems bare
The Bestower of bounties The Manifest The Near

The Creator of Adam from clay austere
The Lord of Noah and his arc which you did steer

The Lord of David and Solomon the extraordinaire
The Lord of Lot and Jonah who was punished severe

The Lord of Abraham who told his people to beware
the idols they worshipped brought no joy or despair

The Lord of Isaac and Ishmael who you did spare
The Lord of Joseph the handsome who was judged unfair

The Lord of Moses and Aaron the magnificent pair
The Lord of Jesus the son of the virgin, I swear

The Lord of Muhammad the honest and trustworthy heir
of the message preceded by thy prophets here

The Most Merciful to whom no other can compare
The All Hearing All Seeing who does not err

In You I believe and in your path I ware
Your assistance I seek in every situation and every lair

Your mercy your guidance: salvation here and there
I testify O Protector i'm aware i'm aware

O Most High O Enricher O Expediter O Delayer
Protect me O Allah from the evil of Satan's snare

Save me from the torment of hellfire's flare
and grant me heavens and trees that fruits they bear

To Muhammad thy prophet I send my peace and my prayer
Praise to you alone O Majestic King O Source of all care


-Mohammed Kazim

Tuesday, September 14, 2010

Corporations in Muslim countries have religious duty

by: Mohammed Kazim

The holy month of Ramadan is characterised by the beautiful sound of prayer echoing from the tops of minarets, religious lectures hosted around the clock, and sincere generosity shown by so many people. The most anxiously awaited month in the year, it brings with it humility, charity and the tradition of honouring one’s family.

Muslims believe this ninth month of the Islamic calendar was specifically chosen by Allah to reveal to His Prophet Mohammed the verses of the Holy Quran. It is the month when Muslims believe the doors of Paradise are opened and the doors of Hell are locked. However, what makes this month most unique in terms of daily life is the act of fasting. In this month, Muslims around the world refrain from food, drink, misconduct, and other worldly desires from sunrise to sunset in pursuit of attaining piety.



O ye who believe! Fasting is prescribed for you, as it was prescribed for those before you, that ye may ward off (evil) (or attain piety)

The Holy Quran [2:183]


Individuals in the Muslim world are responsible for achieving the a state of piety, but corporations should be too. Although strict regulations have been introduced to govern corporate behaviour, we still witness ethical abuses by corporate executives and a decided lack of will on the part of regulators to rectify those abuses.



In order to build a trusted and socially responsible brand – and attain this “state of piety” – it is imperative that corporations use the holy month as a tool to evaluate themselves and to ensure that justice, diligence, respect and accountability are key elements of their operations.

Fusing these values with the corporate culture of business entities in the region would eliminate many widespread problems that have been subject to public scrutiny over the past few years. Some of these problems include delays in paying labourers their wages, medical malpractice due to negligence, and embarrassing standards of customer service.


First, corporations in the Muslim world should ensure that justice is the basis for their interactions with customers, suppliers, and employees. This entails abiding by contractual terms, consciously avoiding manipulative behaviour, and ensuring the quality of products and services.

The numerous complaints received by the Ministry of Labour about the mistreatment of labourers – including unpaid wages and harsh living conditions – are just one example of the lack of justice as a fundamental corporate principle.



Be just: that is next to piety: and fear Allah. For Allah is well-acquainted with all that ye do.

The Holy Quran [5:8]


Second, professions that offer services that are based on trust and affect the physical or financial well-being of their clients (such as doctors, brokers and engineers) are responsible for the appropriate level of due diligence. There should be no doubt of negligence or fault in these professions.



Multiple accounts of medical malpractice and unjustifiable consultant recommendations have occurred over the past few years due to carelessness or a lack of caution. In some cases, these errors led to death, permanent disability or bankruptcy.

Soon will Allah observe your work, and His Messenger, and the Believers: Soon will ye be brought back to the knower of what is hidden and what is open: then will He show you the truth of all that ye did.

The Holy Quran [9:105]




Third, corporations should ensure that respect and accountability are characteristics demonstrated by all staff members. This element is especially crucial because it is the basis for social interaction. Respect and accountability as core corporate values ensure that tasks are completed accurately and promptly and that customers are treated properly.

In some cases, this will require paying higher salaries or providing special training, but the benefits are worth the expense. There have been many incidents where otherwise reputable business have mistreated their customers simply because of insufficient training.



Fear Allah (or be pious) wherever you are. Follow up a bad deed with a good deed (rectify) and it will blot it out. And deal with people in a good manner (with respect)

The Prophet Mohammed [Sunan al-TirmidhĂ®]




Devout Muslims around the world spend the last 10 nights of Ramadan in prayer and worship, asking Allah to bestow upon them a state of piety to achieve the purpose of fasting for the entire month. There is no reason that this standard should not apply to people’s professional lives as well.



Ramadan has been an excellent time for corporations and individuals to review their values and ensure that they are characterised by justice, diligence, respect and accountability. As mosques recite the words “Allahu Akbar” glorifying the Creator’s greatness to mark the arrival of Eid, the question we’re left with is: have we attained piety?

Mohammed Kazim is an Emirati health-care analyst and commentator based in Abu Dhabi


The National

Three Steps to Restore the Arabic Tradition of Thought

by: Mohammed Kazim

After attending the Friday sermon last week at the neighbourhood mosque, I felt as though I had been detached from the world. I could not stop thinking about the points highlighted by the imam. “Proactive thought,” he said again and again through the course of the sermon. It made me realise that a lot of our actions in society are performed as a matter of habit rather than with attention to their significance.



The process of thought and reflection, along with educated reasoning before performing an action or formulating an opinion, is not only something our culture has boasted about for many centuries, but also an important point emphasised in Islam. However, in recent times, with busy lifestyles and demanding jobs coupled with the easy availability of the necessities of life, this process of thought has begun to disappear from our society.



Many people today are constantly running away from thought and reflection by keeping themselves busy with work or indulging in some kind of entertainment or hobby. As a result, many follow trends blindly and form beliefs based on popular consensus rather than a calculated thought process. This gives birth to a form of ignorance which is detrimental to a society’s intellectual development and parasitic to our intelligent and rich culture.


The lack of conscious decision making and opinion formulation in our society has led to irresponsibility and disastrous outcomes such as domestic abuse, adultery, personal bankruptcy and corporate embezzlement. In addition, it has also contributed towards the lack of credibility of and trust in professionals and individuals across the region.

In order to revive a diligent thought process, it is crucial that individuals understand its roots in the culture and value for civilisation. I believe this revival can be achieved by following three steps, which I believe are supported by Quranic verses.



The first step towards educated reasoning is attaining knowledge. Knowledge forms the basis for thought and is a foundation upon which opinions can be built. It is the key to understanding and participating in a thought process. Knowledge also confers instant credibility when used appropriately.



Are those equal, those who know and those who do not know?

Quran 39:9




The importance of education was further emphasised in Islam by putting education before all matters and placing it in the first words of the Quran that were revealed to Prophet Mohammed (PBUH).



Read! in the name of thy Lord and Cherisher …. He Who taught (the use of) the pen,- Taught man that which he knew not

Quran 96:1-5


The next step towards reviving an intelligent thought process is to understand its significance. Why this is important can be seen from an Islamic and cultural perspective. In Islam, thinkers and scholars are exalted and described as the ones who truly fear Allah (Quran 35:28). Islam has also repeatedly praised those who think and contemplate the wonders of Allah’s creation of the heavens and the Earth and has described them as men of understanding and their reward as gardens of paradise under which rivers flow (Quran 3:191-195).



The extensive amount of praise and reward for reasoning and contemplation is actually directed toward the end result of this thought process, which is a conscious testimony that has earned the Islamic nation superlative praises (Quran 3:110).

Although Islam had a significant role in encouraging thought and contemplation, Arabs were also known for their determination, which resulted from a form of conscious reasoning. Their love for poetry and the perfection of the Arabic language was to some extent sparked by their will to communicate these beliefs accurately. This led to the establishment of devout morals and manners driven by conscious efforts which earned Arabs respect and credibility.



Finally, the third step towards reviving thought and contemplation is communication. Thoughts and ideas should be shared between people of different backgrounds, dialogue should be facilitated and communication should be promoted. This exchange of ideas allows for more understanding of the big picture and the ability to perceive others’ perspectives.

The exchange of thoughts and ideas also causes a firmer understanding of what may be an initial framework for a belief. This concept is beautifully summarised in this excerpt from the Quran:



O mankind! We created you from a single (pair of) a male and a female, and made you into nations and tribes, that ye may know each other

Quran 49:13



Initially, I had wished these three steps were laid out to me by the preacher on Friday instead of the passion-filled sermon that had no basis for verification. But as I thought more about it, I was grateful that I had the opportunity to research and formulate an opinion of my own.



A friend once told me: “Sometimes I take time off to think and I go for a walk.” It’s about time we also added more value and credibility to our decisions and opinions even if it means we need to take time out to take a walk, metaphorically or otherwise.

Let’s attain the appropriate knowledge, understand the significance of thought and be able to communicate with others. Let’s think.



Mohammed Kazim is an Emirati health-care analyst and commentator based in Abu Dhabi

The National